We offer a 30-day return policy for all our smart locks, entry doors, and armored doors from the date of delivery. If you're not completely satisfied with your purchase, you may return the product in its original condition for a full refund or exchange.

To be eligible for a return, your item must be:

• In the original packaging with all included accessories
• Uninstalled and in brand-new condition
• Accompanied by the original receipt or proof of purchase
• Free from any damage, scratches, or signs of use

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.

If you haven't received your refund within the expected timeframe, please:

• Check your bank account again
• Contact your credit card company
• Contact your bank
• Reach out to our customer service team for assistance

Customers are responsible for return shipping costs unless the return is due to our error (such as shipping the wrong item or a defective product).

We recommend using a trackable shipping service and purchasing shipping insurance for valuable items like smart locks and security doors.

Original shipping and handling fees are non-refundable for returns that are not due to our error.

All AEGISDOOR products come with a limited warranty against manufacturing defects:

Warranty claims require proof of purchase and may involve inspection by our technical team.

If you need to exchange a product for a different model or size, please contact us first to ensure availability. Exchanges are subject to the same return conditions as refunds.

You will be responsible for any price difference and additional shipping costs for exchanges.